If you forgot your password, you can check this article.

If you can't reset your password because your email address has not been confirmed, you can check this article.

If you have created your Joko account with an Apple ID and are trying to sign in with an Android device, you can contact us.

If the application tells you that you are already logged in to your Apple account, you can check this article.

For any other problem, do not hesitate to contact us.