Sometimes, a pending cash back is not added to your balance and shows up in your earnings history with a red cross. This means the cash back was declined by the merchant. By clicking on the transaction, you can see more details, including the date it was declined.

Why Was It Declined?

Unfortunately, merchants don’t share the specific reason for declining cash back. However, it usually happens because the offer’s conditions were not met. If not, one of the factors outlined here caused the decline.

Think It Was Declined by Mistake?

If you believe your cash back was declined without reason, feel free to contact us. We’ll look into it for you!