This guide is for situations where you’ve made a purchase using Joko but don’t see your cashback. If your cashback is visible but still pending, check out this article.
Your Cashback May Take Up to 72 Hours to Appear
Sometimes, there’s a delay because our partner merchants need time to transmit your transaction to us. In many cases, a little patience is all it takes, and the issue resolves itself.
Check If You’ve Met the Offer Conditions
Review the specific conditions for the offer in its description and ensure the following:
You made your purchase through Joko (via the Shop button, browser extension, or a link received by email).
You accepted cookies when you arrived on the merchant’s website.
Only promo codes provided by Joko are guaranteed to work alongside cashback.
You didn’t visit other websites during your order, especially promo code or cashback sites, or use competing cashback extensions.
You didn’t click on the merchant’s newsletter a few hours before your purchase.
What to Do if 72 Hours Have Passed
If you’ve followed all the conditions and your cashback still hasn’t appeared after 72 hours, please contact us. Include the confirmation email for your order, which should have the following details:
The order number.
The exact date of purchase.
A breakdown of the products or services purchased.
Payment details, including the total amount, any fees, and promotional codes used.
The email address associated with the merchant’s website.
⚠️ Important: If the provided information is incomplete, we won’t be able to process your request.